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Mass Tort Intake & Call Services

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Mass Tort Communication Services

Multi-Plaintiff Litigation Support

Managing mass tort litigation requires consistent communication at scale. As claimant volumes grow, firms often struggle with outreach, intake, and ongoing engagement. Our specialized team provides dedicated mass tort support, integrating with your workflows to act as a seamless extension of your firm, delivering a personalized client experience that outpaces traditional call centers.

Modern office with desks, chairs, and potted plants, lit by natural light.

Plaintiff Outreach Campaigns

Targeted outreach to potential claimants, providing case information and guiding qualified individuals through the intake process.

Claimant Screening & Intake Support

Efficient claimant screening, questionnaire administration, and intake support aligned with your firm’s processes.

Ongoing Plaintiff Communication

Consistent claimant engagement through case updates, reminders, document requests, and ongoing support.

Settlement & Document Collection Support

Assistance with document collection, follow-up communications, settlement outreach, and information gathering.

Explore Our Mass Tort Support Services

How We Support Claimant Outreach & Engagement

Behind every interaction is a real person who cares about helping your organization communicate more effectively. We’re not a call center, we offer personalized, attentive support tailored to your needs. Explore the sections below to learn how we can help you stay responsive and organized or contact us to build a solution that fits your practice.
Plaintiff Outreach
  • Outbound claimant outreach campaigns
  • Case awareness and qualification campaigns
  • Prospective claimant screening
  • Multilingual claimant support
  • Campaign reporting and tracking
Claimant Intake & Information Collection
  • Claimant intake support
  • Questionnaire administration
  • Information verification
  • Intake documentation
  • Database and CRM updates
Ongoing Plaintiff Communication
  • Case status updates
  • Appointment coordination
  • Email and text notifications
  • Message delivery
  • Escalation management
Claimant Retention & Engagement
  • Ongoing claimant engagement
  • Document request reminders
  • Contact information verification
  • Plaintiff engagement tracking
  • Re-engagement outreach
Settlement & Document Support
  • Settlement-related outreach
  • Settlement document collection
  • Missing documentation requests
  • Response tracking
  • Settlement communication support
Dedicated Team Model
  • Dedicated claimant support teams
  • Firm-specific workflows and protocols
  • Consistent claimant experience
  • Long-term team continuity
  • Seamless extension of your legal operations
Reporting & Operational Support
  • High-volume communication management
  • Communication analytics
  • Performance reporting
  • Operational reporting and insights
Tailored Support That Scales With You

Why Businesses and Law Firms Choose Equivity

We do more than provide virtual assistance, we become a seamless part of your team. Our solutions are designed for professionals who value reliability, confidentiality, and results. Whether you’re running a growing business or a busy law firm, we deliver the support you need so you can focus on achieving results.

Customized Solutions, Built Around You

No templates. No guesswork. Every plan and service is tailored to your unique needs, team structure, and workload.

Scalable Teams Across Specialties

From paralegals to marketing, admin, or client intake support, we assemble the right professionals to match your priorities and processes.

Dedicated Account Managers

You’ll have a single, responsive contact who ensures everything runs smoothly and helps you get the most from your plan.

Flexible Plans That Grow With You

Your needs will change, and your plan can too. Scale hours, adjust roles, or add new areas of support as your firm or business grows.
Your Path to Support Starts Here

How To Get Started

Contact Us

Reach out to discuss your your mass tort communication needs, claimant volume, and workflows so we can recommend the right solution.

Share Your Process

Complete a brief onboarding form with your communication protocols, intake requirements, and reporting preferences.

We Get to Work

We manage claimant outreach, intake, ongoing communication, and reporting as a seamless extension of your firm.

Tailored Support That Works for You

Build the Legal Team That Fits Your Practice

Your firm deserves a support team designed to match its specific needs. We provide expert assistance in marketing, administration, call management, data entry, translation, and one-time projects. Whether you need ongoing support or help with a specific task, we’ll develop a personalized solution.

Administrative Support

Free up your time by outsourcing routine tasks like travel planning, event coordination, bookkeeping and more.

Call Management

24/7/365 bilingual, HIPAA compliant call handling, including appointment scheduling, payment processing and translation.

Client Intake

From first contact through scheduling and CRM entry, we deliver fast, professional intake support that converts prospects into paying clients.

Attorney Operations & Growth

Stay organized while we manage compliance, scheduling, research, and daily tasks that keep your practice running.

Legal Assistant

From clerical work to client-facing tasks, our dedicated Legal Assistants keep your practice efficient without the cost of full-time staff.

One-Time Projects

From data entry and legal memos to Clio audits and discovery, we deliver fast support with no monthly commitment required.

Marketing

Elevate your firm’s visibility with expert content marketing, email campaigns, digital advertising, websites, SEO, social media and more.

Quick Websites for Attorneys

Fast, professional law firm websites starting at $1200, ready in as little as two weeks and built to convert.

What's Your Current Staffing Model Costing Your Firm?

Use our calculator to compare the cost of in-house staffing versus virtual legal support and identify the most efficient staffing model for your firm.

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Quality You Can Count On

Dedicated Account Managers

Our Account Managers ensure your virtual receptionist service runs smoothly every day. They monitor call quality, track responsiveness, review recordings, and make adjustments based on your organization’s needs, helping maintain a consistent, professional caller experience.

Onboarding & Setup

Your manager reviews your call preferences and ensures all protocols are correctly implemented.

Quality Monitoring

They review call recordings, accuracy, and message delivery to maintain service standards.

Performance Reporting

Through regular summaries, they share insights and recommend improvements to support efficiency.

Ongoing Adjustments

They update scripts, routing rules, and caller instructions as your organization’s needs evolve.

Explore Your Options

See all the ways a virtual receptionist can support your business or firm. Use this chart to find the benefits that matter most to you.

View Chart

Ask an Expert

If you’re unsure which services fit your firm best, reach out! We’ll assess your needs and guide you to the right solution.

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Discover More

Still have questions? Browse our FAQs for quick answers or explore our blog for insights on streamlining legal support.

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