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THE CHALLENGE
A growing legal services provider needed to expand its electronic court filing operation while reducing the amount of management attention required to keep the function running.
As volume increased, leadership was faced with the operational demands that come with a growing team: staffing, scheduling, communication, coverage, performance management, and day-to-day problem solving.
Adding more people alone would not solve the underlying challenge. The organization needed a partner that could take responsibility for managing the operation itself while delivering consistent, dependable execution.
THE EQUIVITY SOLUTION
Equivity built a managed legal e-filing operation designed around both staffing and operational leadership.
The client gained dedicated e-filing professionals while Equivity assumed responsibility for the day-to-day management structure supporting the team.
- Dedicated legal e-filing professionals
- Daily supervision from a Team Lead
- Executive oversight from an Account Manager
- Structured workforce and staffing management
- Backup coverage to support operational continuity
- Weekly leadership meetings and reporting
- Progressive training to support a nationwide filing operation
- Regular service agreement reviews
- Scalable staffing as firm needs increased
RESULTS AT A GLANCE
2200+
Managed support hours monthly
3 days
Equivity onboarding
2 → 19
Staff added in four months
Nationwide
Filing operation supported
~2 weeks
Initial team deployment
Bi-monthly
Service agreement reviews
WHY THE CLIENT EXPANDED THE PARTERNSHIP
The engagement began as a two-person pilot. As Equivity demonstrated reliable execution, proactive communication, and responsive workforce management, the client continued expanding the engagement. Even during staffing transitions, Equivity maintained operational continuity and worked with the client to address changing needs.
Within four months, the team had grown from two professionals to nineteen, with managed support reaching approximately 2,240 hours per month.
The partnership expanded because leadership gained confidence in the operating model, not simply in the individuals assigned to the work.
Equivity provided the structure to scale the function without requiring leadership to take on a proportional increase in day-to-day management.
The partnership expanded because leadership gained confidence in the operating model, not simply in the individuals assigned to the work.
WHAT THIS MODEL DELIVERED
- Less leadership involvement in day-to-day staffing and operations
- Reliable coverage for a critical legal function
- Dedicated operational management and workforce oversight
- Greater executive visibility through structured communication and reporting
- Continuity during staffing changes
- Faster ability to add capacity as demand increased
- A scalable operating model that reduced management complexity as the operation grew
Ready to Build a More Scalable
Support Model?
Sustainable growth takes more than adding headcount. Equivity combines dedicated legal talent with the leadership, infrastructure, and accountability to build a support operation that scales with your firm.
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