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THE CHALLENGE
A growing New York elder law firm representing nursing homes and long-term care facilities faced increasing operational demands as its practice expanded across multiple states.
The firm’s work involved a continuous flow of court filings, legal documentation, government agency communications, records requests, and case management activities, all while meeting critical deadlines.
Expanding the internal paralegal department would have added the recruiting, hiring, onboarding, supervision, and management responsibilities that leadership wanted to avoid. The firm needed a long-term operational partner that could increase legal capacity while integrating directly into established workflows.
THE EQUIVITY SOLUTION
Equivity built a dedicated managed paralegal team that functions as an integrated extension of the firm’s legal operations.
The firm provides training on its procedures, state-specific requirements, and jurisdictional workflows, while Equivity manages staffing, ongoing oversight, and operational continuity.
- Dedicated paralegal professionals assigned to specific attorneys
- Support tailored to jurisdictional requirements and attorney workflows
- Ongoing account management and operational oversight
- Flexible staffing that can expand as demand increases
- Comprehensive, live, on-demand support throughout the workday
- Support for court filings, legal documentation, communications, records, and case management
- Monthly leadership meetings to review performance, workload, priorities, and staffing needs
RESULTS AT A GLANCE
~700
Managed support hours monthly
~2 weeks
Capacity lead time
2 → 7
Dedicated professionals
Multiple
Jurisdictions supported
~160 → 700
Support volume growth
Long-term
Active partnership
WHY THE CLIENT EXPANDED THE PARTERNSHIP
The engagement grew as the firm’s practice grew. Equivity initially provided two dedicated paralegals. As demand increased, the team expanded to a peak of seven professionals, while managed support grew from approximately 160 hours per month to roughly 700.
During that period, the firm approximately doubled in size without having to build a significantly larger internal support department.
The partnership has continued because Equivity provides more than individual personnel. The managed model combines embedded legal support, flexible capacity, active account management, and operational continuity, giving firm leadership a scalable way to increase capacity as needs evolve.
The partnership has continued because Equivity provides more than individual personnel. The managed model gives firm leadership a scalable way to increase capacity as needs evolve.
WHAT THIS MODEL DELIVERED
- Greater legal capacity without a comparable increase in internal headcount
- Less recruiting, onboarding, and day-to-day personnel management for leadership
- Embedded support across filings, communications, records, and case management
- Flexible staffing that can adapt as workloads change
- Consistent operational support across multiple jurisdictions
- Greater continuity throughout active legal matters
Ready to Build a More Scalable
Support Model?
Grow your capacity without building a larger internal support department. Equivity provides dedicated, managed paralegal teams that integrate with your firm, helping you scale while keeping your attorneys focused on clients and growth.
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