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Simplify Your Client Communications
Virtual Call Answering for Businesses
Smart call management starts here. Our virtual call answering service is designed for businesses that want to stay responsive without constant interruptions. From call screening and scheduling to intake, messaging, and follow-up, it ensures you never miss an important call while keeping your workflow organized and efficient.
Professional Call Screening
Every caller is greeted and screened, then routed according to your business’s specific protocols.
Integrated Scheduling & Intake
Appointments and inquiries are scheduled directly through your calendar, with intake processes followed and payment handling supported when needed.
CRM Integration & Outbound Calls
Caller details are entered into your CRM, follow-ups and outbound calls are completed as needed, and bilingual communication or translation support is available.
Flexible Messaging & Secure Recording
Messages are delivered by email, text, or warm transfer, with call recordings available for quality assurance. Service is available 24/7/365 with secure handling of sensitive information.
Explore Our Call Management Support
How Our Virtual Receptionists Help Your Business
Our dedicated team supports law firms across a wide range of communication needs. Browse the sections below to see how we help your business stay responsive and organized. Need something customized? Contact us to discuss a tailored solution.
Call Answering, Screening & Routing
- Answer incoming calls with professional, branded greetings.
- Screen and identify new clients, existing clients, and other contacts.
- Route calls based on your specific protocols and availability.
- Provide bilingual support (English/Spanish) for callers as needed.
- Minimize interruptions by filtering non-urgent or administrative calls.
Scheduling, Intake & Calendar Coordination
- Schedule consultations directly into your calendar.
- Follow your specific intake instructions for new potential clients.
- Send intake forms for added convenience.
- Support payment processing when required.
- Help ensure your team has the information needed before each appointment.
CRM Integration & Record Management
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Enter caller details into your CRM for organized tracking.
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Complete quick intake forms directly within your system.
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Create new client records after appointments are booked.
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Provide on-demand translation (English/Spanish) to ensure accurate communication.
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Keep your database clean, updated, and consistent.
Outgoing Calls & Follow-Ups
- Make outbound calls to relay updates or share information with clients.
- Charge by the minute so you pay only for what you need.
- Offer bilingual outbound communication upon request.
- Reduce bottlenecks and free up your team’s time.
Messaging Options & Quality Assurance
- Send messages via email, text, or warm transfer.
- Provide call recordings upon request.
- Deliver HIPAA-compliant call handling and secure processes.
- Maintain a consistent, branded experience with personalized greetings.
- Offer full 24/7/365 availability for uninterrupted support.
Tailored Support That Scales With You
Why Businesses and Law Firms Choose Equivity
We do more than provide virtual assistance, we become a seamless part of your team. Our solutions are designed for professionals who value reliability, confidentiality, and results. Whether you’re running a growing business or a busy law firm, we deliver the support you need so you can focus on achieving results.
Customized Solutions, Built Around You
No templates. No guesswork. Every plan and service is tailored to your unique needs, team structure, and workload.
Scalable Teams Across Specialties
From paralegals to marketing, admin, or client intake support, we assemble the right professionals to match your priorities and processes.
Dedicated Client Experience Managers
You’ll have a single, responsive contact who ensures everything runs smoothly and helps you get the most from your plan.
Flexible Plans That Grow With You
Your needs will change, and your plan can too. Scale hours, adjust roles, or add new areas of support as your firm or business grows.
Virtual Receptionist Service Plans and Pricing
With our Monthly Plans, you control the call volume your business needs. Every plan includes a set number of receptionist minutes, and extra minutes are billed at $2.50 each, simple, transparent, and flexible.
Need extra minutes or dedicated call coverage beyond our plans? Contact us for custom packages and pricing!
All the Support You Need, Without the Overhead
Business Support Services
We provide experienced, scalable virtual support for admin, marketing, and client communications so your business runs efficiently and grows with confidence. Our team manages daily operations, campaigns, and client engagement, giving you everything you need to focus on growth, serve clients better, and achieve results.
Administrative Support
Dependable assistants to handle daily tasks, scheduling, and essential admin work.
Marketing Support
Skilled professionals to manage campaigns, content, and consistent brand visibility.
Receptionist Services
Live receptionists to manage calls, messages, and client interactions professionally.
One-Time Projects
Trusted virtual support for specialized or urgent business projects when you need it.
Your Path to Support Starts Here
How To Get Started
Get Started
Select the plan that fits your needs and sign up instantly, or contact us to discuss your options. No long-term contracts—adjust or cancel anytime!
Match & Interview
We’ll pair you with the right assistant and send their detailed bio. You’ll then have a quick interview to ensure the match feels right.
Launch & Succeed
Your assistant will schedule a call with you and your Client Experience Manager to align on goals, communication, and next steps.
Quality You Can Count On
Dedicated Client Experience Managers
Our Client Experience Managers ensure your virtual receptionist service runs smoothly every day. They monitor call quality, track responsiveness, review recordings, and make adjustments based on your organization’s needs, helping maintain a consistent, professional caller experience.
Onboarding & Setup
Your manager reviews your call preferences and ensures all protocols are correctly implemented.
Quality Monitoring
They review call recordings, accuracy, and message delivery to maintain service standards.
Performance Reporting
Through regular summaries, they share insights and recommend improvements to support efficiency.
Ongoing Adjustments
They update scripts, routing rules, and caller instructions as your organization’s needs evolve.
Explore Your Options
See all the ways a virtual receptionist can support your business or firm. Use this chart to find the benefits that matter most to you.
Ask an Expert
If you’re unsure which services fit your firm best, reach out! We’ll assess your needs and guide you to the right solution.
Discover More
Still have questions? Browse our FAQs for quick answers or explore our blog for insights on streamlining legal support.