Looking for a reliable partner to streamline client communications and efficiently manage your calls? Our virtual call answering service is tailored to the unique needs of law firms, providing support to ensure you never miss an important call.
Answering, Screening, and Routing Calls
Our team greets and screens each caller professionally, identifying them as new potential clients, existing clients, or other contacts, then routes them according to your firm’s protocols. For new client inquiries, we handle scheduling seamlessly by working directly with your calendar and following your specific intake instructions. Intake forms can also be sent directly from us for added convenience. Additionally, for existing clients and opposing counsel, we collect necessary details and either connect them with you directly or send a message per your instructions—helping to minimize interruptions to your day.
Clio Integration and Outgoing Call Services
If your firm uses Clio, we can integrate seamlessly by entering essential information, quick intakes, and creating new matters after consultations are scheduled, keeping client data organized and up-to-date. We also offer outgoing call services, relaying information to clients as needed and charging by the minute, allowing you to prioritize critical communication.
Flexible Messaging, Secure Call Recording, and Personalization
Our flexible messaging options allow us to send messages via email, text, or even “warm patch” clients through to you. All calls are recorded for quality assurance, with recordings available upon request. To reflect your brand, we offer personalized greetings and customizations, ensuring each caller receives a professional, tailored experience from the first interaction.
Ready to simplify your call management and elevate client communication? Contact us today to see the difference our dedicated legal support team can make for your firm.
Virtual Receptionist Benefits We Offer
Our answering service offers key benefits to boost your business including:
- 24/7/365 Availability
- HIPAA-Compliant Call Handling
- Bilingual Support (English/Spanish)
- On-Demand Translation (English/Spanish)
- Payment Processing
Virtual Receptionist Service Plans and Pricing
Pre-pay for 12 months with our Annual Plan and get a 15% discount on both the monthly rate and additional minutes.
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Placement & Interview
Start Working with Your Virtual Assistant
Your virtual assistant will reach out to schedule a call with you and your Client Experience Manager. Together, you'll set clear objectives, discuss communication preferences, and craft a tailored plan for success.